FAQs
General FAQs
M-Fits operates online with vendors in different locations.
M-Fits is a platform where you can discover and rent dresses for your events easily.
How does M-Fits ensure quality?
Browse, select a dress, choose your date, and proceed to book.
What if I have an issue?
Yes. It helps you manage bookings and receive updates.
How do I contact support?
At least 2–4 weeks in advance.
Can I update my account details?
Some vendors offer fittings. Details are arranged after booking.
I forgot my password—what should I do?
Depends on the listing. Always check details.
How do I pay?
Payments are made securely through M-Fits.
Is a deposit required?
Yes, for some dresses. It is refundable.
Can I cancel?
Yes, based on vendor policies.
What happens if I return late or damage a dress?
Additional charges or deposit deductions may apply.
How do I receive my dress?
Options include:
- Pickup
- Delivery
- Fitting appointments
For Vendors
What is M-Fits and how does it work for vendors?
M-Fits is a structured rental platform that connects your gowns to ready-to-book brides.
We handle listings, customer inquiries, payments, and booking coordination, while you provide and manage your inventory.
Does M-Fits own my gowns?
No. You remain the full owner of your inventory at all times unless otherwise stated under specific partnership models.
Do I have access to manage my listings on the platform?
No. M-Fits operates a managed system.
All listings, updates, and bookings are handled by our team to ensure consistency, professionalism, and quality control.
How do I become a vendor on M-Fits?
To get started:
- Complete the vendor registration form
- Submit required identification and inventory details
- Select a membership tier
- Pay your annual subscription
- Accept platform policies
Your account must be approved before your listings go live.
What are the vendor membership tiers?
M-Fits Lite (₦30,000/year)
- Up to 4 listings monthly
- Quarterly homepage spotlight
- 20% commission per rental
- 1%–3% failed transaction compensation
M-Fits Premium (₦50,000/year)
- Up to 8 listings monthly
- Rotational homepage visibility
- Priority access to bride inquiries
- 20% commission
- 1%–5% compensation
M-Fits Exclusive (₦25,000/year – Individuals only)
Option A (Vendor Risk Model):
- You earn 70% of rental value
- You bear inventory risk
Option B (M-Fits Risk Model):
- You earn 35% of rental value
- M-Fits handles risk, marketing, and operations
Why do I need to pay a yearly subscription?
Your subscription gives you:
- Access to a structured rental system
- Consistent visibility to verified customers
- Booking coordination and payment handling
- Reduced marketing and operational stress
How are my gowns listed?
You send us:
- Clear images and videos
- Accurate gown details
Our team uploads and manages your listings professionally.
Can I update my listings?
Yes. Simply send updates to M-Fits, and we’ll handle all changes for you.
How does the rental process work?
- A bride views your gown on M-Fits
- She contacts M-Fits
- We confirm availability with you
- The bride pays a non-refundable deposit
- We coordinate fitting, pickup, or delivery
- Final payment is made
- Rental is completed under M-Fits supervision
How will I know when my gown is booked?
M-Fits will notify you directly and coordinate next steps with you.
Who handles payments?
All payments are processed only through M-Fits to ensure security and accountability.
How and when do I get paid?
Your payout is processed based on:
- Your membership model
- Rental completion
Full payout timelines are communicated during onboarding.
What happens if a booking fails?
M-Fits may compensate you if the failure is not your fault, such as:
- Bride cancels after preparation
- Pickup or fitting does not happen
- Verified payment or technical issues
Compensation ranges from 1% to 5% depending on your tier and situation.
When will I NOT be compensated?
Compensation does not apply if:
- There is vendor delay
- There is misrepresentation
- Vendor responsibilities are not met
What are my responsibilities as a vendor?
You are expected to:
- Maintain accurate listings
- Keep gowns clean and event-ready
- Honor confirmed bookings
- Communicate promptly with M-Fits
- Avoid dealing directly with customers outside the platform
Can I deal directly with customers outside M-Fits?
No. All transactions must go through M-Fits to maintain structure, security, and fairness.
How does M-Fits protect me as a vendor?
We provide:
- Verified customers
- Secure payment handling
- Structured booking process
- Dispute resolution support
Will I get customers immediately?
M-Fits drives traffic and visibility, but bookings depend on:
- Your gown quality
- Pricing
- Demand trends
- Your membership tier
Why should I join M-Fits instead of relying only on social media?
M-Fits gives you:
- A structured system (not just DMs)
- Serious, ready-to-pay clients
- Reduced negotiation stress
- Organized bookings and payments
Why should I join now?
Early vendors benefit from:
- Better visibility
- Less competition
- Priority positioning
- More booking opportunities
For Customers
What is M-Fits?
M-Fits is a platform where you can discover and rent dresses for your events easily.
How do I rent a dress?
Browse, select a dress, choose your date, and proceed to book.
Do I need an account?
Yes. It helps you manage bookings and receive updates.
How early should I book?
At least 2–4 weeks in advance.
Can I try before renting?
Some vendors offer fittings. Details are arranged after booking.
Are accessories included?
Depends on the listing. Always check details.
How do I pay?
Payments are made securely through M-Fits.
Is a deposit required?
Yes, for some dresses. It is refundable.
Can I cancel?
Yes, based on vendor policies.
What happens if I return late or damage a dress?
Additional charges or deposit deductions may apply.
How do I receive my dress?
Options include:
- Pickup
- Delivery
- Fitting appointments